
Please continue to section C for the rest of the connection screenshots.ī.

Please choose that in order route the connection to the proper QuickSupport. Requesting the Mobile SiteWhen the TeamViewer launches on the browser, there is a ‘AA’ accessible menu at the top left, which allows you to Request Mobile Website’ as shown below. This routes to the macOS app, which is the wrong platform.Workarounds (choose A or B)While we are working on a more permanent universal fix, there are two possible workarounds for this issue:A. Root causeOn iPads, the Safari browser is configured by default to request the ‘Desktop site’. After download, the package does not install and fails to connect you through. zip file for TeamViewer QuickSupport, even when you have the TeamViewer QuickSupport app already installed. GeneralThis article applies to all users with iPadOS13 or newer.When you try to launch a TeamViewer connection with the Safari browser, you may be prompted to download a. Although you can contact the support of TeamViewer, the support doesn’t always respond in english or promptly.Load correct QuickSupport on iPad - TeamViewer Support

These measures can be used to solve many TeamViewer QuickSupport problems in advance.

What to do if TeamViewer QuickSupport crashes?Īs mentioned several times, it is basically the responsibility of the developer to prevent crashes from TeamViewer QuickSupport.
